Feel free to contact us at 917-597-2379 or 561-512-2641 if you need assistance with a personalized shipping quote or you can utilize our online shipping calculator. Smaller items may be shipped via UPS or FedEx using their standard rates. Larger items will be shipped via a freight company. Shipping charges are determined by the weight and dimensions or your item(s) and the distance to your location. The shipping amount calculated on our site is an estimate only and may differ slightly. Items marked free shipping applies to standard ground shipping within the continental US only. Additional charges apply for expediting your order or if lift gate is needed. All shipments are delivered curbside only and do not include inside delivery, un-packaging or installation. Feel free to contact us if you need any extra shipping options. Please be prepared to accept your delivery with personnel or machinery based on the type of delivery you are expecting. If you don’t have a dock or forklift we suggest choosing liftgate delivery.
Palm Beach Restaurant Equipment can assist you with international shipments. If you have a freight forwarder, we will work with you on shipping your products to them and then almost anywhere in the world. You will be responsible for managing international shipments, including scheduling and the delivery of container(s) for loading by Palm Beach Restaurant Equipment. If you would like to have your items shipped internationally, please contact us at 917-597-2379 or 561-512-2641.
Orders are typically processed and ready for shipment from our facility located in West Palm Beach 33411 within 1-3 business days (Monday-Friday 9:00am - 4:00pm EST). Once your order has left our facility delivery time may vary from 1-10 business days depending on your location. Delivery time for items being shipped directly from the manufacturer may vary.
Please contact us at 917-597-2379 or 561-512-2641 immediately if there is a problem with your shipment due to damaged or missing items. We check all items for damage prior to all shipments leaving our facility. Some items may be shipped directly from the manufacturer. Unfortunately, Palm Beach Restaurant Equipment is not liable for orders damaged in transit we highly suggest you get additional insure for your item(s).
Make sure when you receive your shipment you immediately:
- Inspect all items for any damages prior to signing any documents
- Note any visible damages on delivery receipt/bill of lading before signing
- Save your copy of the Delivery Receipt/Bill of Lading
- Take clear photos of any damaged items
- Save the damaged packaging materials for inspection from the freight carrier
Once you sign for the delivery you are taking responsibility and ownership for the shipment in the condition noted. You are responsible to deal with any issues relating to shipping directly with the shipper, however we will do our best to assist you in any way we can.